For clients ordering long term services 3 months + and for those services that involve you having to purchase something, Is it recommended to sign a contract with the customer ? How does that And Co. thing work ?
We are only allowed to offer services that last 30 days. They must complete in 30 days. So a client would need to place a new order each 30 day period.
No do not sign a contract. For one thing you are not allowed to give your contact information including a name address phone number or email.
For another thing it is definitely not to your advantage to sign anything with a client.
And finally there is no need to do that on fiverr. You need to have a client who trusts you to deliver what you said you would, and the fiverr 100% guarantee means if you don’t the buyer will get a refund.
Even if you had a contract, it won’t protect you if the client doesn’t like your work and wants a refund.
My advice would be to sell things in 7 or 14 day increments. So if your job is to manage someone’s Facebook page for 7-days, you send him a $70 custom offer for 8-days. Then click “deliver now” when it’s due in 24 hours. Of course, you might get feedback from your client before that happens.
Fiverr is not designed for orders longer than 30 days, so you have to work within the limits of the platform. Besides, unless you’re a TRS, it will take you 14 days to get paid. So why would you do a 3-month order and then wait another 14-days?
I don’t know about And Co, I think that thing is for buyers, not sellers. I don’t know how it benefits us, I wouldn’t worry too much about it.
An excellent point. I often wonder, though, if Fiverr really is the right kind of place for buyers who want long-term “projects”. There are just so many variables to a “manage my Facebook page” kind of gig that make it completely impractical within the Fiverr platform. And how many serious business/brand buyers really want someone to manage their Facebook page for only a week.
Plenty, if you can’t show results in a week, why should I pay you for 2-weeks or 4-weeks? Besides, most people who hire a Facebook page manager want to learn to do it themselves, it would cost a fortune to have this done forever.
Now I’m not saying that Fiverr won’t welcome long-term gigs in the future, but until sellers find a way to get paid even if the buyer doesn’t like the work, I can’t imagine too many people selling long term gigs. In the case of a novel writer, at least she can publish that book herself and make money. What would the Facebook page manager get if he had to refund the order? Nothing. That’s why it’s better to take a long term project and split it into realistic increments.
Or maybe the seller can send custom offers for week 2, week 3, etc. Personally, I want to get paid as soon as possible, that’s why I don’t do long-term work.
I looked at And Co and the main thing it is good for is to have the ability to take credit cards. It is NOT for fiverr sellers and is not intended for them. It is a credit card processor for businesses, along with some invoice forms and ways to bill clients.
It would certainly be interesting (and, I imagine profitable for Fiverr) to eventually open the door to larger projects (i.e., hiring a novelist, allowing long-term management services, etc). I would be curious to see how something like this might be handled if it does come to be. And, it could help elevate Fiverr even more out of the “buy cheap stuff” reputation that they are working to change.
Sellers are supposed to be paid even if the buyer doesn’t like the work after he gets it.
Of course if that happens too often you lose your level.
Yes and recurring automatic payments would be great. I’m not sure how that would be handled when a seller suddenly leaves the site.
Fiverr has a lot of great potential… that they just aren’t in a position to put into play yet. It will be interesting to see how Fiverr continues to grow and improve in the coming months and years. So far (minus a few kinks and seller frustrations), they’re going pretty well.
It seems like such a fun company to be employed by, especially in the department in charge of coming up with new things to try. I could really love that job.
It’s the “buy cheap stuff” reputation that brings in the traffic. The very name of Fiverr suggests affordability. Today I became a level 2 and Fiverr tells me that now I can:
“Send Custom Offers, up to $10,000”
What can I do for $10,000? That’s a ridiculous amount of money. I used to make $57,000 a year and that was with a full-time job. This weekend I’m studying for my Community Association Manager license, that pays $85,000 with 5-10 years of experience.
Web marketers who are making $10,000 a month are doing it by either selling $1,000 software to 10 people, google ads, amazon affiliates, etc, etc, etc. They’re not sending custom offers for $10k.
Furthermore, 20% of $10k is $2,000. Usually I focus on the 80% I’m making. I don’t mind losing $20 if I’m making $80, but $2,000 is too much to lose even if you’re making $8,000. So unless Fiverr comes up with a tiered commission structure that rewards larger orders with 10% or even 5% commission, I doubt we’ll see orders that large.
That doesn’t make sense. Isn’t making $8000 better than nothing? Because without fiverr you wouldn’t earn the $8000. It’s a partnership.
I had a 20% commission when I sold advertising, 20% of every sale I made. The company and I were a partnership. We were both happy with our percentages.
So any place you make sales there is going to be a payment structure where you share part of it.
It depends. Most of the clients I work with are too busy to post on social media so they are happy to pay for it. Managing a WP site is not rocket science either, but they still hire me to even upload a blog post because they don’t have time for it. Managing their business is a better use of their time.
Besides, hiring a social media manager is not a cost it’s an investment.
This is just a matter of time. Monthly subscriptions would lock buyers to Fiverr. There are plenty of sellers waiting for this including myself.
Yeah, we’ve seen how happy some of the sellers are about the changes (incl. myself)
Good for you! Backup plans are always good to have in your back pocket.
I hope you nail it!
Absolutely, but if the client demands a refund, you make nothing. So why take a chance with a $10k order that might take 100 hours to complete?
I have a friend who works as an educational consultant, she gets paid upfront, and doesn’t do refunds. She’s making $3,000 to $5,000 per client, and she’s worth every penny. She’s not going to bring her business to Fiverr if it means losing 100% of an order.
For Fiverr to become a place for big orders and big ticket items, some changes will have to be made.
You’re right about that. It’s one of the reasons I don’t mind taking on 50k word books and up. If a client disappears or chargeback, my Amazon shelf is waiting for said book. Not many gigs can be used by the sellers themselves though.
And your point about lowering commission on sales, when I worked for Upwork, it’s what they did. Let’s say you may $500 with one client. They lower the commission percentage for further work done with that client. So, I guess it’s not unreasonable what you are saying about such huge commission coming from large orders.
So how much can a writer make with one romance novel? I mean the average writer, not whoever wrote 50 Shades of Gray. Books like that are once in a lifetime I think.
The rules here are actually strictly defined about when a buyer can get a refund.
If you deliver nothing. If you deliver more than 24 hours late. Or, if you don’t deliver what your gig said you would get.
Otherwise you can refuse the refund demand. I had someone try that with me recently. I refused their demand for a refund, as they had no other reason than they changed their mind.
Apparently they went to CS and asked for one. CS refused to do it.
I think a big part of that – the changes that need to be made – would be Fiverr becoming successful in their efforts to be seen as a valuable, higher-value freelancer site. Right now, they’re still struggling to overcome their original, “cheap projects” reputation. There’s certainly nothing wrong with that original reputation, and they are clearly finding some success in moving out of that $5 reputation, but as long as THAT is what people see Fiverr as, then they aren’t going to get the kind of big-ticket services that they want.
They’re getting there, though. Fiverr is changing for the better – improving. It is growing up as a brand, company, and website.