Simply Ask


#1

Got a question, not sure if the gig is what you are after, not 100% sure on the gig description ?



Click on Contact Seller before you order and they will get back to you ASAP.



It’s quick and easy to simply ask, never assume :wink:


#2

Reply to @arnevb: I have contacted support and explained (pleaded)… will let you know how I get on…


#3

I have had to mutually cancel well over 2000 gigs though so there are quite a few buyers out there who only seem to read the gig title I think and not the description…


#4

And yet indeed…



I have "If you have any questions before placing an order then please ask and I will get back to you promptly"



Not sure how to be clearer ?


#5

Reply to @madmoo: It is in my mind bizarre. The same people who seem happy to spend $5 on something they have not understood, then ask for more or complain when you deliver EXACTLY as described in the gig description…


#6

Reply to @jeffmoses: Jeff, I have also been on the flip side of that too where a buyer misunderstood my gig description and proceeded to order in a way that was out of scope with my description. It does get stressful.



To deal with that, I respond to the buyer right away and tell them to either order more gigs or that I can only deliver what is in the description. Mostof them are apologetic and admit to not reading the my gig’s description.



We, as sellers, have to ask too :wink:



Bruce


#7

Reply to @hotwebideas: I agree Bruce, we all as sellers must do our best too and try to remain polite and professional even with the odd crazy person :wink:


#8

Because of the above post, have to mutually cancel so many orders. I was a Top Rated seller but due to buyers not reading the description I now have no level. Not fair at all but that’s just the way it is :frowning:



Still make lots of sales so not sure buyers look at seller level when making a decision to order, 100% and a lot of positive feedback gives them confidence…


#9

Reply to @madmoo: Haha, yes it is a slight annoyance of mine, mainly as I have no control over making people read, lol.


#10

Reply to @madmoo: I got over it a while ago, but it is annoying. Should be a Top Rated Seller as that’s what I am :wink:



Have to see the bigger picture and I really don’t think the lack of the badge is effecting my sales. Then again how would I know…


#11

They have come up trumps and added a Level 2 badge and features to me. Not quite TRS which I had but much better than where I was :slight_smile:


#12

Reply to @madmoo: :slight_smile: Customer Support spot on as always :slight_smile:


#13

Reply to @madmoo: Always fast and efficient when I need their help :slight_smile: