Fiverr Community Forum

Since last week I've been getting orders only from repeat customers. What's going on?

Hello guys! So basically, the thread name sums it up. Since last week I’ve been getting orders only from repeat customers and I’ve been getting 1-2 messages a day, while usually, I get 5-10 messages a day. Last month was and I was bombarded with orders/messages, some of the days I had to respond to 15+ potential customers but something’s not right since last week. The only orders I’m working on are from repeat customers. Anyone experiencing the same issue?

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Lot’s of us have noticed some big changes in our orders and number of messages leading some of us to wonder if the algorithm is being modified. I created some polls just out of curiosity about this possibility.

Who knows what’s going on; I sure don’t. It also could simply be a result of everyone sheltering at home, or being unemployed. Changes are in the air.

Do you know if your gig has changed it’s ranking/position?

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same here , my gigs are nowhere to be found … I get a message from time to time only

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Approximately when did you notice this first? A week ago? Two weeks ago?

Mine changed about the time the analytics page went down; a few days later.

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a month ago… or so . It happened back in September as well but it last for only 2 weeks… now it’s been more than a month

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Does anyone remember the date the analytics page went down?

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From about exactly a week ago. I definitely think that it’s some modifications on the platform as throughout the whole pandemic I’ve been doing great. I’ve actually maintained solid 2-3 orders a day + 5-10 messages on average since day 1, this is the first time I’m experiencing something like this and I’m getting a little worried. I feel like we should definitely notify Fiverr if it’s a thing. If altering the algorithm is hurting the sellers and the platform I feel like they should be notified.

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But I’m actually watching my “Completed orders” so my estimate may be a bit off (by 2-3 days)

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I’m sure they are aware of what’s going on. They are changing things obviously on purpose. They know it all, things we will never know. After all it’s their site, their engineers, their managers doing it all.

They are getting ready for paid ads which is a big change in how things work.

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maybe ummmm 3,4 may i remember

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Probably, but that doesn’t necessarily mean it’s for the best and I feel like we should express our dissatisfaction with the new changes if they affect our businesses negatively. Before the gig impression stat bug appeared I actually saw quite a big change on my impressions which is crazy as it was all right after the best month I had on here which is a bit counter-intuitive.

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Yeah, same for me, definitely around the start of May.

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My sales and impressions go way up and way down every week and every month.

I don’t expect this to be a permanent thing at all. Watch for it to change again soon.

I had the same issue in April. Now my gig is back and I have more orders than usual.

I believe they are rotating gigs. Did you cancel a lot of orders or delivered them late? It might be a reason…

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THIS ^^^^^^^^^… :arrow_heading_up: :arrow_down: :arrow_double_up: :arrow_double_down: :chart_with_upwards_trend: :chart_with_downwards_trend: :arrow_heading_up: :arrow_down: :arrow_double_up: :arrow_double_down: :chart_with_upwards_trend: :chart_with_downwards_trend: :arrow_heading_up: :arrow_down: :arrow_double_up: :arrow_double_down: :chart_with_upwards_trend: :chart_with_downwards_trend:

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Not really. Here are my stats:

5 star seller rank
100% response rate
100% delivered on time
97% order completion rate
1 hour average response time.

Last month was probably my best month on the platform. Since last week the only orders I did are for repeat customers and that’s pretty much it.

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I see

I still believe gig rotation is a thing. For me it lasted a few weeks, then it came back. Then again, I had surgery and I had to cancel some large gigs due to that.

I would say wait, deliver everything on time, don’t cancel and reply to people right away. I did that and it worked for me. So that’s all the advice I can provide for now.

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Never think the way it is now or for a week or for two weeks is the way it’s going to be forever because it won’t be.

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It’s just that I’ve been here for a year and three months and I’ve never encountered something like that. Figured out it’s a good idea to check if someone else was experiencing a similar issue.

Something is definitely amiss, May has been really slow and I’ve been getting a lot less messages compared to the last 4 months. I didn’t do anything too wrong to have encountered such a huge drop in impressions. I’m also doing work for repeat customers right now basically. It’s definitely a cause of concern and I can’t really put a finger on what lead to this change (a rather negative one).

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