I believe others have commented on this before, but since the new incredibly flawed level system which is massively skewed towards high volume sellers has been introduced, I have seen a massive upsurge in buyers placing dishonest orders, attempting to get much more than they are paying for.
Because as sellers we are ‘marked down’ for job cancellations, more and more buyers have been placing orders for the absolute minimum whilst asking for more than that, not to mention refusing to acknowledge commercial usage, and then refusing to cancel. In the same way that I’ve noticed my orders drop off since I was zapped down the seller levels due to not realising that I had to report spam if I didn’t want to reply to it, the reduction of orders now means that if I have to cancel with a dishonest (or occasionally stupid) buyer, the impact on my ability to meet my level criteria of each case has grown exponentially.
I know that the rules for the level system are quite simplistic, and theoretically are easy to achieve, but having delivered nearly 1000 orders with a 100% 5* satisfaction rate, the new level system has massively kicked me in the balls, despite the fact that I frankly provide a level of service far above and beyond what would expected, and most recently because of a succession of buyers taking the piss. The worst offenders are usually people selling gigs to others to which my service would be a part, so they know EXACTLY what they are doing.
I’m not sure what to do about it since FIverr’s customer service is frankly laughable (although on the last occasion I at least got an explanation rather than a meaningless cut and paste), but I’ve basically stopped pointing anyone to my fiverr profile over the last few months because the 20% commission rate seems rather more insulting given the attitude of those running the site to those of us who have negative experiences or express dissatisfaction.
To add insult to injury, the last two times I dropped levels it was the result of me responding to messages but the utterly useless fiverr app either crashed or didn’t send my replies so I got marked down due to response rates. On the back of not being able to deliver an order on time because the website fell over repeatedly as my deadline approached and then passed when trying to upload my delivery.
Anyone else experienced an upsurge in fraudulent buyers?