If you are inactive, Fiverr is going to take your gigs out of search results to ensure buyers can select from active users. It accommodates the sellers who are actively working, and I don’t see a problem in that.
I am available… but my listing is a niche service. 99% of my customers come in from my own website - they find my business in search on Google. I’ve only had one hit ever on Fiverr.
My problem is with “Since we haven’t heard from you…” - well, I’ve been busy taking care of my customers.
And… Fiverr takes 20%. WTF? Next time I won’t answer the email.
I find that better than a certain other site where even if you are active on site but not getting orders, after a while, they severely reduce your visibility until you get an order. Great way to encourage remaining active on that platform.
Can you explain what is technically a problem or issue here?
Fiverr is a paying platform for advertising your services. You do not pay to use the site in case you do not have profit. But if you do have profit payment is 20% of your asking price.
Fiverr doesn’t set your asking price.
If you want to make 10$, you put your service price at 14$. Simple.
Also Fiverr as a business site has TOS that must be read before making a profile and using the site, and in the TOS it is clearly explained how the site payments structure is set.
Another thing is if a person is not using the site or visiting the site, there is no point of Fiverr keeping that person GIG in search results over others that are actually using the site.
Unpausing the GIGs is easy as logging in once a month.
Then visit Fiverr once a week.
Fiverr is not “set up a profile - get sales” kind of platform. It takes time and effort to build a portfolio.
If you have your own running business and Fiverr is just a side attraction, then just visit the site once a week or month to keep your profile active for potential buyers.
Keep in mind that Fiverr is updating the algorithm and constantly improving the search results so changing and updating GIGs to fit the new algorithm is a must.
This is what I have a problem with. Who is the “user” in your scenario? They don’t need me visiting the site to refer business. My customers are other users, not me. By sending an email of this nature, they’re pestering me into taking unnecessary actions, with an implied scold for me not visiting the site. I don’t like the tone of it… it’s anti-customer. When you took 20% of my last sale, you don’t have to pester me to visit the site for no reason.
Sellers come and sellers go, some no doubt die, and others suffer life changing events and injuries that mean they’re unlikely to ever log in again. It’s human nature for people (particularly after death or major trauma!) to forget about their account rather than close it down.
I say the above because I imagine Fiverr will be looking to purge inactive accounts so that buyers don’t place an order with a ‘seller’ who will never service that order - causing great inconvenience to the buyer. I actually think it’s sound business sense for Fiverr to do so.
At the end of the day, Fiverr has only paused your gigs - not deleted them or your account. This isn’t anything major. Just reactivate your gigs.
But do bear in mind that according to all the chit chat on the forums, Fiverr’s mighty algorithm will favour sellers who are active on the platform every now and then rather than those who leave their account dormant. So although you say you’ve only ever had one ‘hit’ from Fiverr, by not logging into your account you’re probably harming your own chances of getting more ‘hits’.
And yes, Fiverr take 20 percent. It’s the foundation of Fiverr. They take 20% of all orders.
Why did you park there? You could park in front of your house or walk there, or not even go there.
Why did you go to convention to promote your work? You could stay in your house.
We, the sellers here, are constantly asking that not only GIGs from inactive sellers are paused but for them to be removed from the site completely. Delete their profiles.
Why would there be clutter of inactive sellers in search results when we, others, are constantly here, working and improving our GIGs, using the system, checking the new rules and participating in improvements?
Why would we lose sale or spots in search results because of inactive sellers?
For those who are here. When you are offline, you are not here, others are. Clients want to talk with active sellers, not offline sellers.
You put up a gig or gigs, either you get hits or you don’t.The more hits you get, the more prominent your listing becomes in the Fiverr SERP. If you’re in a niche business, then you’ll come up in search no matter how active you are.
Fiverr IS exactly that - a “Set up a profile-get sales” kind of a platform. And, you pay for the service, at a rate greater than an agent’s fee.
Tell me, why should I bother to promote my gigs on Fiverr when I have traffic coming in from my own website…without a commission? This idea if a Fiverr community might work for users buying from each other, but for me, and in reality, it’s just a listing service, that takes a really high commission - that keeps shutting off my gigs and emailing me about it.