Just here to vent a bit.
I used to be a Level Two seller with a 5.0 star average. Now I don’t have a level at all and my average is 4.9 with a 67% on-time delivery rate. All because of one buyer.
So they ordered from me once. I delivered what I thought was a great product, they didn’t ask for any revisions, and left a 4 star review. My only other 4 star review before that was someone that didn’t know how to press a button on a website and I tried to politely explain it to them and they left a 4 star review anyway for the inconvenience that caused. So, I asked the buyer (not the one that didn’t know how to press the button, the one this post is about) politely in our DMs what I could’ve done for a 5 star review, especially considering she didn’t even ask for revisions and I thought I delivered a pretty good product.
Next thing I know, she orders two more presentations without messaging me first (which isn’t a policy of mine, but it did throw me off that someone would want to order from me again if I was only “4-star quality” last time. But, it was a lot of money so I did it. Since these presentations were for the same brand and similar to the first presentation I did for them, I asked if they wanted me to use the same template or make a new one. Even with some nudging, they didn’t respond until after the order was due. Then, they responded with “Why isn’t it finished yet?” and not the actual answer to the question I asked, which I did manage to get later. So my delivery date is overdue for two orders at this point. They say they want the same template as last time, which was a little weird to me since they gave it a 4-star review last time. I did it anyway, delivered the orders (both late).
Next day, they both get 4 star reviews. I politely ask what I could’ve done for 5 stars again. This time they respond.
They say that they would’ve given 5 stars if the template/design was better and if it wasn’t delivered late. They asked me for that specific template AND they were the reason it was delivered late (since I was waiting for their response).
So I lost both my levels and I haven’t gotten very many orders since then.
Because of this one buyer.