So, I’ve been set up here for a few months drawing pictures, and have had a pretty good time at it. Recently, however, one of my customers placed a double order which was set to be complete as quickly as a single order. I informed him that this was unlikely, and he told me that it was fine, and to just order as soon as I was ready.
I ended up working quickly and getting done before the set limit, but during this time he placed a second order, sort of as “credit” for another order which he had yet to decide. I didn’t see too huge of an issue at the time, and waited until he knew what he wanted.
This second order was delivered a good few days behind the Fiverr clock, and I got a couple notifications telling me “This has gone too far.” Again, the buyer was perfectly fine, and I just delivered a bit before I was totally finished and allowed him to ask for a revision (I allow unlimited revisions).
I didn’t think much of it all until I was checking my profile and saw my delivery time had been set back near astronomically; despite over a dozen orders delivered on time and even quite early, this one incident set me back about 17%.
I’ll be honest: this seems entirely fair. If this had been due to laziness or inactivity on my part, I’d deserve this setback. Even with the present situation, I probably should have cancelled the second “credit” order ahead of time, and only didn’t because I was unaware that delivery time might be an important factor (which I should have).
I’m only curious if there’s any possible way that this could be resolved due to the circumstance. If I just have to bite bullet for a rookie mistake, then I’ll just try to make up for it with future deliveries. If, however, there’s someway to at least make the percentage damage a bit less hard, I’d appreciate knowing how.