Interesting idea - some of us already have success managers, so why not create “review managers”, or “review assistants” for that specific purpose? Nice!
I’d also add the idea of allowing a seller to block orders from an existing buyer when that buyer is being abusive or just trying to give you nightmares (I’ve had buyers who ordered even though they cancelled several times before, just because they forgot they cancelled or because they wanted to harass me ) - if buyer was nasty, I should be able to put them on a blacklist and prevent further orders or communication.
My policy is this: if you cancelled on me before, I will likely not want to work with you anymore since I couldn’t help you in the first place - so why order from me again and again?
And the whole cancellation system needs a revamp in my opinion - there are too many cancellations due to mistakes or from people not even reading or looking at what they purchase, and every time I have such a cancellation sales have a deep dive. Every single time - it can’t be a coincidence…