So I came across this buyer who was apparently looking for ‘hand written’ logo. I confirmed with her in inbox that ‘hand written FONT’ is available and your logo would be prepared using that. She agreed and proceeded with the order.
Looking at the requirement section, I realized that she is demanding something which was not decided beforehand. She demanded a logo in a custom lettering in a serif font style. She was failing to understand that what she’s demanding does not lie under the category of ‘hand written font’. If you don’t know what’s a hand written font, you can simply google it. Anyway, I gave her the benefit of doubt and thought she doesn’t have a bad intention, just unsure/unaware about what she wants. So I politely refused to do the job, and she asked for a refund.
Here, I contacted Fiverr CS and explained my situation to them in detail. I was already struggling to maintain my order completion rate (89%). I informed the buyer that I’m in contact with the support and her order would be cancelled soon. The buyer showed impatience at this moment, and initiated the cancellation. I waited desperately for two days for CS to respond to my query and save my day but they didn’t (and still haven’t). The order was then automatically cancelled and my order completion rate has been damaged too (87%). This is the bullet I have taken for no reason, and that too without my fault. I don’t want to lose my level 2 badge because of such carelessness from buyer’s side.
Support still hasn’t come to my rescue and I’m here freaking out for my account stats. Eid holidays ruined :’(((