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So what about the new response rate?


landongrace

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I see we are getting a new rating on our responsiveness starting May 4th. Do I always have to have the last word? What if my client sends me a message saying “thank you”. If I don’t respond will it count against me. I guess I will have to respond with something like "No…Thank You!"



What if my buyer is trying to have the last word, as to not let his account have a low response rate? These meaningless conversations could go on and on.

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And what about whether or not we respond to spam messages? Are they going to be filtered into our response rate, too? It would be great if they would release a Windows phone app before they implemented this, so my response doesn’t just rely on how fast I can get back to my computer to answer messages.

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I get so many bulk messages each day. When reading these messages, I can tell the buyer hasn’t read my gig and is just sending them to everybody to see who replies with the lowest rates. It’s going to be a nightmare replying to all of those. There really are a LOT.

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  • 2 weeks later...

Came here with the same thoughts on the “thank you” type messages and spam messages as well. I was shocked to see how low my response rating is now that they’ve implemented this new thing, considering it should without a doubt be at 100%. I leave nothing unanswered, (even spam!) just so it doesn’t effect my rate negatively. So I can only assume this new rating is from “unanswered” banter I have with some current clients. This is pretty ridiculous…it doesn’t seem to be visible to buyers though, or am I wrong?

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Reply to @candice23: I don’t know whether this new system is accurate or not - perhaps it’s a glitch but a few hours ago my response rate was at 100%, then I received 2 messages which I replied to within two hours, but the response rate has now dropped down to %75. I also leave nothing unanswered. Hope they work it out soon! And yes, the rate isn’t visible to buyers. 🙂

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