Fiverr Community Forum

Solved question about fees

I just noticed today, Fiverr has charged 25% in fees on my 2 last jobs. All the previous ones are charged with the 20% as usual. I noticed they are charging me more than 20% in the tips. Below in another comment I left a picture showing this issue.

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I just checked and all my orders for the past 2 weeks had the ‘correct’ 20% fee.

How much were the orders for and how much was your account credited?

In my experience, this is not the case. Make sure that the currency conversion of your orders to earnings is correct and that you did not receive any odd-numbered tips that would have affected the payment; example: $6 tip = $4.80 tip after 20% reduction.

I would reach out to CS if you think there is an error in the deduction. Best of luck.

Red - Total net: $75 ($60 order + $15 tips) ----- What I receive: $75/1.25=$60 ----- 25% taken
Blue - Total net: $69 ($60 order + $9 tips) ----- What I receive: $69/1.25=$55.2 ----- 25% taken
Green - Total net: $200 ----- What I receive: $200/1.2=$160 ----- 20% taken

I just noticed that they still apply 20% to the order alone. But it’s the same to me in the end. The tips have been applied more than 20% in deductions and the whole order goes down to 25% in fees.

Bro, Check, do you change the currency in your account? Is it USD or any other currency? check it. Also, I check my orders :rofl: it is normal. Fiverr get a 20% fee. Check currency.

USD, last orders only from US buyers. Check the image I shared a minute ago

Yep, I saw it. mmm. check this,
fiverr

If you put USD $. definitely you got a problem. So, contact Fiverr customer service.

Double checked and 100% $USD. Also, both issues happened with buyers from US.

So, You need to contact customer support. Let’s see other members’ ideas about this problem.

60 x 0.8 = 48
15 x 0.8 = 12
09 x 0.8 = 7.20

Unless I’m missing something really obvious you’re receiving exactly what is due after their fees

3 Likes

What I receive: $75/1.25=$60 ----- 25% taken

$60 is 20% of $75 unless my math is worse than I thought.

$69/1.25=$55.2 ----- 25% taken

$55.20 is 20% of $69, too

Excuse me, but you’re doing it wrong… You have to multiply by 1.25 to know your brute income, not to divide. So:

  • For the red section ($48 + $12): $60 * 1.25 = $75
  • For the blue section ($48 + $7.2): $55.2 * 1.25 = $69
  • For the green section 160 * 1.25 = $200

And if you’re calculating to know your net income, you have to multiply by 0.8. So:

  • For the red section ($60 + $15): $75 * 0.8 = $60
  • For the blue section ($60 + $9): $69 * 0.8 = $55.2
  • For the green section 200 * 0.8 = $160
2 Likes

Truly, I commited a mistake by dividing what I received per the percentage. @urdeke is right by multiplying per 0.8. Thank you for all your answers :slight_smile:

Gonna change the subject of the topic not to create panic :sweat_smile: