Hi there guys,
So, this happened twice to me already, but, a client messaged me after I delivered some subtitles saying that he couldn’t open the files and if I knew how he could do it; so, I recommended the VLC player, sent the subtitles again in various formats and a screenshot of the subtitles in the video.
This is a rare situation and In both cases where this happened, I felt that the client didn’t understand much about subtitling; so, I’m looking into ways to burn the subtitles in the video for when this happens.
Neither of then left reviews, what to do when a client marks the job as completed but doesn’t leave a review? is no review worse than a negative review?