When I deliver a project, I always send a pdf file with complete instructions and explanations. It’s around 6 pages but you wouldn’t take a lot to read it, because there are images as well.
The major part of my customers appreciate it and it actually helps me to enclose an order without unnecessary follow-ups.
However there are still those buyers, who would keep asking me questions which are already explained in the pdf file. I always understand when someone has read it or not.
Besides suggesting the buyer to read it, do you recommend anything else?