I use Fiverr to buy as well as to sell my services. Most of my experiences as a Buyer have been good, however, sometimes I’ve decided not to work with a Seller for one simple reason.
The utter lack of professionalism.
Don’t get me wrong, I don’t expect you to talk like a butler when I greet you. But when I approach a Seller, I use professional language. I’m here to talk business, after all, and potentially give you my money for a service. When I send a message, I expect the same kind of respect in return.
If you’re a Seller, please:
- Be professional.
- Thank the buyer for contacting you.
- Answer their questions to the best of your ability.
- Use proper grammar and spelling. If it isn’t your strong suit, install Grammarly. It’s free.
- Be friendly and attentive to their needs.
- If you must reject or refuse them, do so politely and apologise for the inconvenience.
- Continue with the above behaviour DURING the order.
Bad experiences make us ALL look bad, and many people use Fiverr as their main form of income. You can potentially lose clients if you can’t even be bothered to send a proper message, and then you’ll wonder why you aren’t getting enough orders.
This isn’t an attack on anyone, and I appreciate there are cultural and linguistic differences. But if you’re hoping to succeed in the market, follow some basic Seller rules that will help you get more orders and make more money.
Thank you for reading!