Fiverr Forum

Somehow Orders Completed goes DOWN despite no cancellations! Woohoo!


#1

My last cancellation was on November 24th, made because the Buyer was trying to get me to do their homework for them…for five dollars… (not that I would have done it for more money…but that was particularly insulting).

Anyway, that put my Orders Completed to 97 per cent. Since then, I have completed close to 40 more orders. What does this do to my rating? Today it suddenly drops to 96 per cent. AWESOME!


#2

I had that happen twice lately so far. It’s quite concerning isn’t it?


#3

I don’t understand it fully because I don’t do math, but another seller I know mentioned a conversation with CS about this issue. Apparently your stats on completion/cancellation, response rate and so on can change without apparent reason when there really is a reason. Since they measure it over 30 (?) days and each day rechecks your stats against the time period, rates can change by a little bit.

Just to be safe I would still report it to CS because if it is actually a glitch they can just reset it for you. If it’s a real stat they can apparently explain to you what order(s) in the past are still affecting you. I’ve never understood the actual formulas so I don’t even try, but apparently someone with talents in statistics understands it?