I have an order that has been completed and the buyer already give a rating and some tip. Then the number is increasing in earnings in March but the money is still not included in the pending clearance list except the tip (sorry my english bad)
You need to ask customer support about that along with sending them a screenshot of your pending clearance list.
my question to your would be, how many days has it passed since the order has been complete?
But understand that a safety clearance period of 14 days after the order is marked as complete while for the Top Rated Sellers and Pro Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.