Spam messages and Response rate


#1

Hi, I keep receiving messages that are automatically marked as spam and I am not able to respond to them. However, my response rate is being negatively effected as I am technically not responding to incoming messages. Why am I being penalized if I am not even able to respond in the first place?


#2

Response rate is buggy. Mine is currently 71%, even though I answer all messages (spam included; I click on the submit unspam request, answer it, and then report the message again, or don’t report it if it wasn’t actually spam).

You can submit a ticket to Customer Support and ask them for help. (I didn’t do it because this feature is so buggy that it would probably just happen again)


#3

If we report it they will do something about it. I am in the same boat. Spam messages are dragging down my response rate. Fiverr please fix this! Thanks!

Also I would say the response rate works really well for most part.


#4

One reason why the message marked as a spam is that the buyer send the same message to many sellers in short time. So thr system marked it as spam automatically.
You can click unspam and reply :slight_smile:


#5

My responce rate was 70% even I never missed any message then I created a ticket and problem is fixed.


#6

Yeah. @genevieve127

I Have Same Issue :expressionless:


#7

Thanks for all your input, guys!