I’ve noticed that whenever i get a bunch of spam that i can’t reply to, my response rate drops. Spam shouldn’t count towards response rate, in my opinion.
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I remember reading in the academy that you can mark a message as spam and that will count as your response and won’t count against your response rate.
Hope that helps!
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And you can send CS and support ticket if it’s messed up due to spam and you can’t fix it on your end. They’ll fix it.
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