First, let me preface two things:
First, I love the fiverr platform as it has given me a ton of great experiences recording music for people all over the world.
Second, in addition to being a musician, I’m a professional web developer with a background in analytics.
Fiverr’s Star Rating calculation is inaccurate and misleading.
I’ve had 82 ratings:
59 thumbs up (we’ll count these as 5-stars, as it seems fiverr does.)
Fiverr’s math takes the total stars (404) and divides by the number of ratings (82) to yield 4.93 stars which they round down to 4.9 stars. Looks good, right? Sure, but it’s not that simple.
—BUYERS ORDER MULTIPLE GIGS AT ONCE AS WELL AS GIG EXTRAS—
Those 82 ratings actually represent 152 gigs-worth in sales!
6 4-star gigs
146 5-star gigs
or a rating of 4.96-stars/gig (which should be rounded up to 5-stars)
Since I’ve only had 4 & 5-star ratings, one would expect my profile to read
Positive Rating : 100%
However it reads
Positive Rating : 98%
6 4-star ratings is not the same as 2% of people having a negative experience.
- Since this is a gig economy, the star ratings should be weighted by the value of a gig. A rating on a $60 order should be weighted as 12 gigs worth of ratings.
- % Positive should group 4 & 5-star ratings as positive (or +1). 3-star ratings as neutral (or +0). 2 & 1-star ratings as negative (or -1). This should be weighted again, by order value, and the final result divided by the total number of gigs rated.
- Since sellers go through a vetting process to achieve levels and benefits, buyers should too - since new buyers aren’t familiar with a gig economy or the fiverr culture. Buyers should be able to gain levels through purchases as well as positive seller feedback.
I suggest 4 levels of buyers.
Buyer’s 1st thru 6th order on fiverr should be weighted at 10%. They don’t know what’s out there and their opinion shouldn’t count as much as a more experienced buyer.
Buyer’s 7th thru 20th order with overall positive seller feedback should be weighted at 25% . At this point buyer is getting a feel for fiverr culture and is gaining experience with sellers both good and bad.
Buyers who have ordered 20 - 100 gigs with overall positive seller feedback should be weighted at 100%
Level 4 (Super Buyers) :
Buyers who have ordered more than 100 gigs with overall positive seller feedback should be weighted at 200% - they know what’s out there and have an experienced perspective on what makes a gig good or bad.
These are my opinions and feedback. I wanted to start this discussion with real numbers and get community feedback on my suggestions.
Again, I love fiverr and only want to see it improve for both buyers and sellers!
All The Best,