I’ve noticed that since the five star breakdown for buyers reviewing a gig was introduced there seems to be a trend of buyers reducing the communication rating because they haven’t need any communication.
I’ve had a few gigs recently that have come in with 4.3 or 4.4 overall ratings and it is because the buyer has marked communication as 3 and in their review said that no communication was made so they couldn’t really rate it. In all of these cases the gigs were pretty straight forward and were delivered days before the expected delivery date, so to me as everything I needed for the gig was provided and I was able to get it back to them sooner than planned there was no need for email tennis prior to delivery.
It doesn’t make a massive difference in the grand scheme of things, but just is a little annoying when you have done everything possible to provide the best service you can and then have a slight mark down because of that. I don’t know if having "(if applicable) next to this on the start rating grid might help and make it an optional part of the rating would help.
Has anyone else seen similar happening?