Status order complete but it isn´t and designer can´t be contacted anymore


#1

I placed an order for a logo and Fragglesrock designes one. After my last comment on something to change she replied I´ll fix logo but since then I did´t get any more notice and the status is set order complete now and due to “privacy reasons” I can´t contact her anymore. Also I did´t get any files !



What can I do, there obviously isn´t any customer support on this side …



Stefan


#2

You can’t call users out on the forums. It does sound as if she was a problem and CS restricted her/banned her. If you haven’t logged a support ticket, do so at the link you posted and try to be patient. CS will respond.


#3

Hi Stefan,



If you can’t contact somebody on Fiverr, it’s either banned, deactivated or in vacation mode. Yet you should ‘Request a Modification’ to prevent a order to go into Complete. If 3 days pass and you didn’t ask for a modification, I doubt CS will review this case.


#4

A small correction: you can contact users who are in vacation mode. You can’t place orders, but the messages go through.