Fiverr Community Forum

Strange Occurrence - Buyer Missing Requirements

Fiverr Site Report a Bug
#1

I received a few orders today… All except one provided the information without any trouble. Last order, it showed awaiting buyer’s information to get started… Then it switched to the timer counting down (Your buyer has filled out the requirements).

I’m like okay, coolio. Opened up the requirements; under each requirement box, it shows “No answer was provided for this requirement.”

Here’s the kicker all of my gig requirements are set to MANDATORY, so how did the buyer magically bypass this, without supplying me with the information?! Highly impossible, if the system is buggy :bug:. I checked and double checked (Mandatory) is :white_check_mark:.

Already, submitted a :envelope_with_arrow: ticket to Customer Support.

Anyone else experiencing anything similar?

1 Like
#2

It has happened with me too once but i had to deliver it same day so i explained the buyer the issue and asked if he could please resubmit them on chat page and he was so nice to provide them again.
If you too have to deliver it in 24 hours then i would suggest to ask him to provide details again because support takes 13H to reply at least.

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#3

I’ve never had an issue before. Have you checked to see if it was indeed set as mandatory?

#4

Wow, this is crazy. I sent a polite message to buyer explaining the situation. Also, the delivery is set to 3 days Thank you for replying @supermandk :slight_smile:

1 Like
#5

that is quite strange dude! Never had this problem so far. But I’d suggest to keep pinging the buyer and get in touch with the customer support to resolve this issue

#6

@nikavoice
Don’t worry most genuine users are polite and they are very supportive as it will lead to better quality work.

3 Likes
#7

My poor :eye: :eye: are bulging out at the moment LOL. Yes! I’ve checked and it’s set to mandatory, I had a buyer purchase the same gig earlier. :confused:

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#8

Well then it’s clearly a glitch and support will definitely sort it out.

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#9

Not a dude, but yeah it’s weird as hell.

#10

Oops! sorry. My bad. Anyways, it is weird though. Any luck with the customer support?

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#11

You’re right… So far my buyers are sweet as cotton candy. :innocent:

Right, it just slows the process. :persevere:

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#12

Nothing yet since I just submitted the ticket. They usually respond within 24-48hours tho.

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#13

I had that too recently, one time, mandatory attachment wasn´t attached, but the order got through. I was lucky as I had the file anyway already from inbox conversation prior to the order, but it was a ‘huh?’ moment. Could be very inconvenient.

It was ‘just’ once, but most people do attach their files, I have mostly regular customers, so no way of knowing if it would have happened more often else.

2 Likes
#14

Too many i there :sweat_smile:

#15

What a doozy! :smile: I thought about setting gigs to 24 hours, but I really don’t want to take a chance. Cancelling orders because of a premature countdown is just nuts.

No headaches needed LOL.

Phew, the buyer just provided the information via the order page. ~so relieved~

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#16

I’ll admit, I’ve run across some undesirables, but for the most part, great buyers. :sunglasses:

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#17

Don’t do that mistake while you are new.
24 hours delivery is very good but if you have the slightest of doubt that you would not be able to deliver it then extend delivery time or else you will end up messing your profile.

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#18

As i told, mostly buyers are very supportive.

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#19

idk but on the side where it says are you having trouble delivering this gig? you can request more info/more time.

1 Like
#20

Yeah! The 24 hours delivery is scary, considering the bugs. :bee:

2 Likes