Hello Every body
I need a quick help please.
I have a customer for whom I had completed an order with great review and 5 star ratings.
The same customer ordered me again 3 orders at the same time. One for the script, one for the Youtube video and one for Instagram video.
I delivered the script and he replied “Perfect”. I assumed that he would leave a review and rate me. But he did’t and behaved like he is not aware of using Fiverr rating/review system. I moved ahead in the same state without pushing him for review and rating of the delivered order as I had 2 more orders to complete.
Now last day (when there were 24 hours left for order delivery) I made his video as per the sample he provided and delivered him. He told me that he did not like the video, and requested me to revise with direction to stop working on the video until he talk to me next day.
I replied few hours later and said that I had tried to make the video as per the sample he had provided to me, and added, that “no problem I will revise video to make it the best”. In addition I requested him that as he had requested the revision so he might please also, if possible, extend the new delivery time.
On this request he offended and replied that “you are blaming me”. and said that “I do not want my video, refund my money as soon as possible or I will lodge a complaint against you”
I tried myself to persuade that I did not blamed him for anything, but in vain. Meanwhile during this conversation I delivered his third video also as the delivery time was due.
Now please guide me what should I do? May I cancel the delivered orders now and refund him the money or leave him lodge a complaint to Fiverr and I explain my position to Fiverr?