Fiverr Forum

Suddenly my fiverr got a/c banned?


#1

Hello!

Suddenly my Fiverr got a/c banned? I do know why they are disabled my account?

Someone buyer canceled the order via Fiverr team so they disabled my account.

This is the message I got from Fiverr.

"Hi, softparkz!

This is an automated message to let you know that your Fiverr account has been disabled.

This message was triggered by one of the following:
You either requested us to disable your account or that your account was flagged by our system as violating our Terms of Service and/or other policies.

Any available balance that remains in your account after 90 days, will be available for withdrawal pending account verification and approval by our team.

For more information, please review our Terms of Service.
If you have any questions, please contact us.
Thanks!
The Fiverr team"

Second message?

“Hi softparkz,
Your order with c***** was canceled by our customer service team. To review the reason for this cancellation, click here.
The funds from this order were returned to the buyer.
Thanks,
The Fiverr Team”

Mod Note: Username removed


#2

3rd missage?

"Hey softparkz,
Based on your recent activity, your account no longer meets the requirements for Level One status. We have removed the Level One badge from your account, along with the features that came with it.

We would love to see you succeed on Fiverr, and truly hope that you’ll join us again soon.

For more information, please contact our customer support team here.
Good luck,
The Fiverr Team"


#3

Hi, sorry this happened! We don’t know either.

So what was the reason they gave for the cancellation?


#5

What kind of gig was it?


#6

Recently one buyer order my gig and the buyer didn’t send me all login details and Then I asked him to send me all login details? and buyer requested to cancel the order via Fiverr team! I do know that! Is it not my fault? because the buyer is no t sending the login details? then how can I fix the problem?


#7

My gig is

“Fix Wordpress Issue Or Wordpress Error”


#8

The buyer is not sending me the login details? how can i fix that? without any access? and the fiverr team banned my a/c? it s not my fault?


#9

Did you communicate beforehand with the buyer that you needed his login details?


#10

Yes, i send the message to the buyer and I asked him to send me the login details? but the buyer is not responding and directly contacted the Fiverr team to cancel the order? It’s not my not my fault? please help me?


#11

No, I meant before the order happened. Did you inform him beforehand that you would need his login?

Although I have limited understanding of how these gigs work, he might think you were soliciting his personal information and cancelled the order based on that.


#12

I don’t see a reason for this from what you said. It is possible they will open your account again but I’m not sure.

Do NOT send them many messages or they will not reply and possibly give up on helping you. One message to customer support and then just wait to hear more.


#13

Am I working full time on Fiverr? I don’t have any another job now i just worried now! please help me?


#14

We can’t really help you, unfortunately. You’ll just have to wait for customer support to respond.


#15

Are they not responding?


#17

Another one?

"Hey softparkz,
Based on your recent activity, your account no longer meets the requirements for Level One status. We have removed the Level One badge from your account, along with the features that came with it.

We would love to see you succeed on Fiverr, and truly hope that you’ll join us again soon.

For more information, please contact our customer support team here.
Good luck,
The Fiverr Team
"


#18

How many times did you send a message to the buyer?


#19

Yes, we know, you already told us. Please don’t post the same messages over and over again.

misscrystal was advising you to ask them to clarify why they did this. If I’m not mistaken, you never clarified what they said behind the “click here”?


#20

Did you send the buyer many messages?


#21

Ok please keep all discussion here about it. I don’t know why it was banned based on what you said.