I am working on fiverr for more than 6 months. From the beginning I was working hard for my next evaluation to becaome level 1 seller. On that journey i got many shokcs but the last one was very bad.
One buyer (He is also an seller) submitted an order to my gig very happily, but unfortunately fiverr customer care disable his account and for that disable, my order was cancelled. Okay as the order is cancelled it doesnt matter to me but what matters is the order completion rate reduced to bellow 90% for that cancellation and i dont have 1% fault on this issue.
Same thing happesn to me before but on that time i did not care about it but this time I care because my next evaluation is knocking at the door and i was going to be promoted on the next level. For their Mistake I think this time its is not possible. I contacted with Customer support and they agree with me that it is not my fault and they can’t do anything regarding this issue as it is automated.
How will i solve that issue? As it is fiver’s problem so they sould solve it, and if I am not promoted next month for their fault then i will take legal action against them.