I’m a big believer in keeping sellers informed. It helps them to know what is happening, shows you care about their order, and develops trust.
Because of that, I make sure I communicate with buyers as follows:
- When they first place an order with me.
- When I start working on the order.
- When I deliver the order.
- Follow up if they haven’t placed an order.
I have set up quick replies to keep this process as smooth as possible.
Here’s what they look like…
Place an order
Thanks very much for placing an order with me, I really appreciate it. I have all your requirements and will make a start on your order soon. I will contact you if I have any questions, let you know when I am working on your order, and when you can expect it back.
If you have any questions for me, please let me know. I’m here to help.
Working on order
I just wanted to let you know I am starting on your order now and expect to deliver it soon - keep an eye on your inbox!
If you have any questions, please let me know.
I am very happy to provide you with your completed order.
You can access your content through the Google Doc here: or the attached Word document.
A few points on how I created the content:
- Point 1.
- Point 2.
- Point 3.
I want to make sure you’re delighted with the content, here’s what to do next:
If you would like me to make revisions to the content, please use the “Comment” function in Google Docs or Word to highlight areas you would like me to change.
If you are happy with the content, that’s excellent! I would be very grateful if you could leave me a review - it helps me to get visibility on Fiverr and ensures I am doing a good job.
If you have any further questions or comments, please let me know. I would be delighted to work with you again.
Have a great day,
I was just following up on our earlier conversation to see if you wanted to go ahead with the work? If so, please do book my gig and I will be able to complete your order.
If you have any further questions before booking, please let me know, I am here to help.
I hope these suggestions are useful for others - please feel free to amend and use them yourselves. Please add in any tips you have for enhancing communications.