Hello. Just now, Fiverr Support canceled an order that I have delivered, and got 5 stars from.
See the request here, he wrote the same to requirements on order. After this we talked about the price, agreed, and I sent him my first work. Did a few revisions and he liked the final product. Gave me 5 stars.
Now, see the requirements and see the example and final product.
They are around the same, right? I mean, buyer liked it.
Then comes the buyer, asking for transparent version. I deleted the background and gave him this
That should be it from me. I delivered the order according to original requirements.
He wants a FULL TRANSPARENT version. No blacks. Now, I have made this without ever thinking of transparency. Why would I? I can’t just delete every little black on this picture because of the way I made it. He said he can’t use it, and said he wanted transparent. I told him he never said that and I delivered the order.
Then customer support comes in, telling me he is unhappy. We talked, I told the same thing I wrote here, I did my job exactly as he described. They wanted to find middle ground and asked me what would I charge for a revision. I told $10, he said okay do it and tell us.
I made a transparent version, and the buyer keep making excuses like “the letters are not the same”, of course it is not, it has no shadows and blacks! And more along those lines.
This is the latest one I sent the buyer.
You know what he says? “the lines are different”, how it is different? Here is the version where I didn’t delete inside the letters and he liked this. Now he tells me they are different! (Yes, his arms are cutoff, but it is because of the placement he made)
Now, I said to him, you are being difficult. I won’t work on this anymore. And I told support, I don’t want $10 for this revision I made, I won’t work anymore. What does the support do? Cancel THE ORIGINAL ORDER!
Fiverr support is not just and they don’t value their sellers. This is not about the money. The order was $15 anyway. I have canceled orders that are 10 times bigger because I couldn’t deliver the quality they asked, even after working for hours on them. I demand the money I earned and justice.