This email does not work WHY? How to contact Fiverr?
It does actually work (the email) unless the inbox is full, but since people send lots of junk to it and it has no tracking, it’s not a good way to contact Fiverr.
You want to submit a ticket to real Customer Service. Check this: http://forum.fiverr.com/discussion/how-to-submit-a-support-ticket/