Support Problem in identity verification


#1

First of all I am really sorry to come up with my this second id. I know how bad I am doing this as I am already under punishment by losing my fiverr id because of being careless. I admit that. So now after making the confession here, I need to get some help or suggestion here too.
I got my fiverr id restricted with 150$ of funds and I was asked to contact support after 45 days . I thought after 45 days I will be atleast given my finds. As there i nothing mentioned such that the funds will be also withheld permanently in case of a id restriction. But when I contacted then after 45 days, the support asked me for docs to the payment method that I have attached. I told them that I got no payment method attached and even I havent set any security question so how can I answer these things. I think they still not got my this point and they asked again for the docs. I have my payment method with me which I got . Fiverr know nothing about this method of mine but still I sent them my docs that were govt issued ids and a selfie too. Almost 15 days past and I still got no reply from support. So i replied them with a follow up and they support guy then replied me that the docs I have sent were not matching with their systems or database and he also told me that we cannot continue the process now. I mean I told them that I have got not payment method attached and I am sending you real docs but still they are not giving me the funds. I request someone to please atleast get me my hard earned funds out. I think i do deserve them after getting punishment of losing my reputable profile. I asked support to let me know how can I more prove that my security verification but they are not even letting me know my mistake.

Fiverr has disappointed me big time. Its time to leave fiverr.


#2

This is the real problem of fiverr. Fiver only help make money to those who are already making tons of it. Fiverr dont care about new ones or struggling ones. No support for them.


#3

If you have no payment method attached to your account, how could you get the money out anyway? You need a payment method attached to your account such as Paypal or Payoneer.


#4

First of all I am really thankful to you Ma’m for your reply.
I tried to say the exact point to the support that let me login to my account so that I can attach a payment method but they are not letting me to do so.


#5

Oh I see. I am so sorry this happened to you!