Support suspension, How to I lift it? or contact fiverr regarding this?


#1

Hello,

I am a Drupal seller on Fiverr, selling since 2014.

Almost 13 months back I got support suspension in July 2016 (which I actually realised in March 2017), I was suspended just because I raised the same ticket twice.

Now the question is how do I lift it?
Since I am unable to log into support.fiverr.com, neither I get a reply if I email them at support@fiverr.com

Also, my sister sent them (support@fiverr.com) an email on my behalf to which they said the user should email from his own email, which when I do, I don’t get a reply back.

If anyone from Fiverr support is out here, or anyone who has been through this.
Kindly help me out.

Much appreciation.

Thanks,
Salman


#2

When you say it’s a support suspension do you mean that you still have your account but cannot contact support?


#3

Exactly …

My Fiverr profile is up and running, I am getting orders.

All I cannot do is log into support.fiverr.com
Also, I can email support@fiver.com but I do not get reply from them :frowning:

and if I try submitting a ticket from support.fiverr.com directly without logging in I get this: http://prntscr.com/gnt1a8


#4

I don’t have an answer to this but you must have made them mad.


#5

I have over 500 tickets to Fiverr Customer Support over 5 years.

How the hell do you get banned for just sending 2 tickets on the same issue? 0_o

Like. You SERIOUSLY must have done something ABYSMALLY wrong.


#6

They must not have liked the cut of his jib.

But seriously I’ve only heard of this when someone cursed at them, or sent dozens of duplicate messages.