So after roughly 6 years on Fiverr, a few days back, the third warning hit my account and I got suspended and placed under review. Shock.
Here is a rundown of my warnings:
1: A few years back I used the delivery button in a wrong way, totally my bad, lesson learned.
2: A few months back, a customer asked for my email address. In a stressed moment, I did not think straight and gave it to him. Stupid, shit happens.
Now 3: I ‘tricked’ the system. I actually had to send 5 emails (the guy must have hated me) to get some more details. They think I tricked the system to share my phone number with a client. What?
I don’t even really understand what that is supposed to mean. Apart from that, I would never share my phone number with a client, I live in South America and receiving calls would be expensive, nor do I want clients in my private WhatsApp.
Now apparently Trust & Safety is reviewing my account. I know there is no fixed timeline, and I’m not asking for it. I just would like to know how you would approach this accusation? Would you send further emails to CS or would you trust in the Trust & Safety team to make a fair decision?
I’m level two with 270+ 5 star reviews with tons of returning customers. My intention was never to take clients off Fiverr, because I absolutely love this platform and what freedom it brings to my life.