This is with regards to situations when suspicious buyers buy the gig, get their delivery and then immediately ask for order cancellation based on various reasons.
I have a Gig selling contact databases in the United Arab Emirates (emails/mobile numbers), with few orders where buyers were happy upon my delivery but with two cancellations so far. First one suspicious buyer bought without contacting & reading what is offered in the gig, then complained, asked for cancellation upon even modified delivery, and removed himself (his account) from Fiverr as soon as he got the order canceled. Now second buyer is trying to say that my database is a ‘scam’ and to get away with it for free (because he is selling sms marketing based on databases).
Please help me understand what to do in these situations? What exactly Decline order cancellation means from the Seller point of view?
How a Seller in this particular type of situation can protect himself?
What to do now with the second order cancellation?..