Hopefully fiverr’s IT department can come up with a solution for the following problem:
I get a lot of clients who don’t order correctly (not following instructions). I asked them to modify the order and took them days to answer, while this happened, I could see a modification request label next to the order, then I would visit the order and see that the order was late due to the client not answering on time. I thought to myself “that’s OK, fiverr probably knows that this order is under modification request and won’t penalize me for it”. Well, it turns out it doesn’t…and it actually penalized me for it and now I’m at 75% on my deliveries grid, which means I will likely get downgraded from Top Seller.
Let me explain this in another way: You translate 1000 words for $5 in 3 days. A client pays $5 and gives you a document which has 100, 000 words. You ask the client to accept a modification so that he has to pay $500 and extend the delivery date to 3 weeks. The client takes 5 days to answer the request and he decides to cancel, fiverr marks it as a late order and cancelled order which affects both completion rates, and late delivery rates.
Another feature I have always been looking forward but is not here yet is: My gig is 500 words per $5 for 2 day delivery, so if the client orders $50 for 5000, theoretically it should be more than 2 days delivery but the system does not automatically update accordingly so you have to ask for a modification in the form of an extension, but again, if the client takes too long to answer then you get a late delivery.
I also get a lot of people who order my gig and then they tell me “Sorry, could you cancel? I ordered by mistake” BAM completion rates affected.
Support has told me there’s nothing they can do about the above problems as these are “automatic”
So with all of these design errors the system is going to demote a lot of top sellers including me, is that also going to be “automatic” without appeal? Because that’s an erroneous system right there.