Fiverr Community Forum

Talking to Buyer Outside Fiverr

Hi there…
My Buyer wants me to talk with me and screen Sharing in Team Viewer app. He needs some help and guideline in some process within the order. Is it okay to use Team viewer? Or It is against the Fiverr TOS?

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@ashad_alif wait brother senior seller of course advised you! i am eager to know it!

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I am badly in need of an answer or suggestion on this bro. I am awaiting answers or experience from some expert sellers. Hope they will see this

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May be it’s against the fiverr TOS. But I am not sure…

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To my knowledge, any communication that won’t be “registered” on Fiverr is not allowed.

This is to protect you; so that you will always have proof of what was talked about between you and the buyer.

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I have understood. But if my service requires some actions to help the buyer on their machine (Such as Screen Sharing to guide him through a process) then how can i sort this out? Isn’t it becoming rigid?

I have understood. But if my service requires some actions to help the buyer on their machine (Such as Screen Sharing to guide him through a process) then how can i sort this out? Isn’t it becoming rigid?

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Then ask CS and explain, maybe they will give you authorization given the nature of your work

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thanks for your opinion. I will contact the CS.

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Here is the perfect answer.

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Thanks for your effort! But I cant get it! Can you elaborate?

Team viewer is so far legal if it was mentioned in your gig description or while placing order.

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