My dashboard was not working properly few about two weeks back, few orders weren’t showing up, Attachments were missing from the messages. Some messages which i recieved previously were just missing when i check afterwards. And there was this order from a client, Which was not showing up any where in my account daskboard or manage sales page. It appeared out of no where after it has been already delayed for 5 days, And the buyer had sent me few absuive messages on the order page calling im a scammer, and that i charge people and get away. I complained about this to the customer support and the response i got was that they were looking on to it and they will follow up and give me an update. But i never got it resolved or didn’t hear back from the support team again.
I had a hard time explaining it to the client about the error but i was able to explain him what has happened and got his work done and he was very satisfied with the designs i made, I made a few revisions and before delivering the final files and asked him to if he needed any other revisions. And he replied "no, I’m happy with your work. They look great. So once the designs were finalized, i delivered all the files again using the delivery so he could complete the order option and i never heard back from the buyer.
After two weeks, he just comes out of no where and rated me a 1 star review, Saying that i charged him and deleted the files from order page. There is no such option to delete anything on an order page except inbox. I never deleted anything and all the files i sent shows up on my end. The order was bugged from the time it was placed and this was never resolved by the fiverr support team even after it was reported, which led me to this negative review. I even told them to contact the buyer and explain the problem on their behalf before i even started working on the order. Now fiverr team says they cannot do anything about it. I cant contact the buyer and get it resolved since hes not very active and comes online after weeks. By the the review will become permenant and no will be able to so anything
Fiverr support team just sucks and they are always one sided.