I’ve been selling here for a while, but I’ve never run into this particular situation before; I thought I’d share.
It requires a specific set of circumstances to happen, and in my opinion, is a glitch in the delivery timer.
Don’t voluntarily redeliver a gig, when the buyer hasn’t sent through a modification request.
It’s in the period past the “due time” but before the system automatically marks the gig as closed.
Basically the system sees your re-delivery as a LATE DELIVERY in this circumstance, regardless of weather or not you delivered the original on-time.
I had a buyer who just didn’t seem happy with a voiceover I did. He left a polite “Thanks, but not really what I’m looking for” message on an express gig. Being a new buyer, I gave him a re-take and redelivered it, which he loved. Unfortunately, the system counted the re-delivery as the “delivered time” and now I have a 97% on-time rating.
Upon contacting CS, they basically said there is nothing they can do.
So, as I see it your options to protect your account are:
- Screw the buyer and let them leave unhappy (not preferred)
- Redeliver as an attachment through the inbox. (Probably the best solution, in this case)
- Ask them to submit the modification request.
Like I said. It’s a rare situation. 3 1/2 years and it’s the first time it’s happened to me.