I had a few tickets open and the last thing written by CS in that support ticket in July 31 last year was:
Let me check this further with our tech team and we will let you know once we have an update
Someone from CS answered a recent support ticket (different issue) and then closed it and then the others (that had been open for a long time) were closed on the same day all close to the same time, probably by the person who closed the original one. Despite the previous tickets saying they’d give an update (or the tech team would) but no update was given.
eg. another that just got closed on the same day and approx same time said:
Once the issue is resolved, one of our support team members will update this request with the feedback received from our tech team
as the last thing in the ticket. No update was received after that. It just got set to solved (I assume without them actually checking whether it actually had been solved or not, just closing it because it had been open for a long time.).