I thought I’d share this little bit of information with you today…
I am a long-time veteran seller who has been active on Fiverr for five years. When I first started here (in early 2014), my very first CS support ticket was numbered in the 600,000 range. Fast forward five years, and I am communicating with CS on something right now, and my current CS support ticket is numbered in the 3,300,000 range. That means that, in five years, Customer Support has handled at least 2,700,000 support tickets.
That’s a lot of dedication and patience shown by Customer Support agents.
So, next time you open a ticket with CS, or they open a ticket that you are part of, be sure to thank your agent(s). He/she is part of a support department that has been VERY busy. Regardless of your thoughts about Fiverr, the search system, or anything else on the functional side of things, CS has a great deal of patience in handling that many tickets – many of which were probably from angry and upset buyers/sellers.
CS are people too, and they deserve our patience, thanks and kindness. They do a lot more for our user experience than we give them credit for.