This isn’t me sucking up to customer support.
But I do want to feedback via the forum my thanks to customer support for sorting an issue in my favour within a matter of hours of me submitting a help request.
For those that moan about customer support and say they don’t listen to sellers - they do.
But as I’ve said many times in the forum… you’ve got to have a genuine case, and to explain it concisely and factually. Then you stand a chance of being listened to.