Ok since this is the ranting pot, I’d love to hear how some of you folks handle this. I am a Voice Over narrator. In my gig description I state the following:
“Because I offer a PREMIUM, high quality voiceover at such a low price, I cannot offer free revisions. Of course, if I make a mistake, I will fix it for free, however any other changes are subject to additional charges. Please check your script and include pronunciations before you submit.”
And in my FAQ’s I state:
"Can I get a revision or modification?
Yes, I will fix any errors in pronunciation that I make at no charge. However, script changes or requests to adjust tone, inflection, tempo, etc, after the delivery of the order will be charged at the normal rate of $5 per 100 words."
These are very common guidelines for VO artists because often we cannot just make a small edit, frequently we have to start from scratch to do it properly.
Despite this, there is a certain small percentage who will usually mash that “request modification” button quickly after delivery and say something along the lines of, "Hi, really like the work, but can you read the whole thing again slower or faster, or with more emphasis on “MEK-SELL” etc…There are many variations.
So far, I have responded with an offer that says "Sure, no problem, here’s the offer to fix it. Thanks"
Most will accept the offer, but some simply won’t respond. In that case, I redeliver a .TXT file that says the following.
"Hi, Regarding the modifications you requested, I have sent along an offer to cover those additional services. Should you wish to proceed, please let me know. This gets the request cleared out and not stuck in pending hell.
It usually works. Only occasionally do I get “You want to charge me for a simple modification?” When I get that response, I send back the .TXT file with the same note as above and an additional line explaining that my gig clearly states the costs of modifications. It’s like painting a room. I’ll be glad to do it again, but it ain’t free.
How do you folks handle this?