Order completed. I am trying to reach out to a customer to ask him if everything was fine with the delivered files.
And I see this:
ALERT! : [user name] may not be contacted at this time.
What the heck is this?
I have never seen that again. I suppose it’s a new change. I contacted Customer Support. They told me the following:
““Unfortunately, sellers cannot contact buyers directly on our website. The only way to communicate with a buyer is if an order is initiated, a “Conversation” thread is created and you will be able to communicate with the buyer through order page and inbox. If the order is cancelled or completed, you won’t have the option to contact your buyer anymore, unfortunately. You may also contact the buyer if the buyer contacts you first.””
Question A: How am I supposed to reach out to a customer who leaves negative feedback so I can help him with his order?
Question B: How am I supposed to follow up on completed orders to see if everything was fine with the delivery?
Question C: What’s the point of not being able to contact the people I already worked with?
Fellow Sellers, I would appreciate your thoughts.
Did this happen to you as well?