Support cancellations have the exact same effect on Levels eligibility as any other method of order cancellation. When you request a Mutual Cancellation from your buyer for whatever reason, you can keep a good relationship with them for future projects.
Mutual cancellations will provide you with the following benefits:
- It's a 1 click deal: If the buyer doesn't respond, the order will be canceled automatically after a couple of days. You don't even have to follow up on that.
- There is no negative rating.
- The buyer will appreciate being informed by you and will feel like an equal partner in this transaction.
- A support cancellation is a one sided interaction with the buyer, an interaction that can feel like you're pulling the rug out from under them. This affects the buyers' experience on Fiverr as well as their experience with you as a seller.
- It saves you the time and effort of submitting a support request, and answering to a potential inquiry.
How do I mutually cancel?
At the top of the order page click on "Resolution Center". Choose "I'm having trouble completing this order" to start the cancellation process.
So take matters into your own hands and keep building your buyer fan club.