Fiverr Forum

The best suggestion to get buyers to send the full details sellers need: The Question Editor


#1

I see a lot of forum posts where the seller complains that the buyer does not send the full necessary details sellers need.



How about a FORM that the buyer MUST fill out? I suggest The Question Editor.



When the seller creates the gig, there would be a section where the seller enters one or more questions for the buyer.



When the seller orders the gig, they would have a form to answer those questions. Replace this with that “Buyer must enter details”…



Sellers will be able to add, delete, and edit the questions as often as needed when they edit their gig descriptions, gig extras, etc.



This, my friends, would eliminate a lot of problems with buyers not providing the needed information.



Bruce


#2

Until Fiverr adds this feature, my suggestion is to add questions with numbers to your instructions like:


  1. Color do you want?
  2. Please enter size?
  3. What will it say?



    Etc.



    Then you have a case to take to Customer Support if the buyer does not give you the answers you need.

#3

I concur.


#4

I agree, it would probably help in most of these situations. I would also like to see the the order process combined with the “respond to seller’s instructions” piece. Right now it’s two separate things—the buyer can order, but never provide the required information in the “instructions to the buyer.” There’s no point in telling me I have an order (or counting it as an order) until the buyer has sent the required information.


#5
theironwhale said: There's no point in telling me I have an order (or counting it as an order) until the buyer has sent the required information.


That's a good point. I don't need to know about an order if I cannot fulfill it.

#6

I believe that the order should not go through until the buyer fills in all the details. What is the point of having a nagging order in your box that cannot be filled, cannot be canceled and you cannot do anything about until the buyer gets off their lazy behind and gives you what you want. It’s not that hard. Do not allow orders to process until all info is filled out.


#7

Reply to @beatcraigslist: Well said and also don’t let the clock start until the buyer responds.


#8

That is a great idea and I like how the clock would not start ticking until the data has been submitted but fiverr already has their money so it is not an issue for them


#9

Reply to @tn5rr2012: Exactly.


#10

Reply to @oldbittygrandma: You have good points, but the point here is that some buyers are not having that conversation with their sellers and sellers fear that they will lose their rating from the clock running out when buyers don’t respond.



There are so many forum posts about this problem, that I thought I would propose some kind of possible solution.


#11
oldbittygrandma said: Putting a form there, IMO, is not going to change a buyers habits. In fact, IMO it will just turn them off of the site, in general.


You think it would be too much work for the buyer?

#12

Reply to @oldbittygrandma: You’re just one of a kind, which is what I love about ya.


#13

I like this suggestion.



From a buyer’s point of view, it will really help them knowing what to provide and not to provide in terms of instructions



I have also suggested to Fiverr to let one choose whether a file is required to be attached or not and remind buyers that they must attach a file (if we have crossed a box that the gig needs that).



This will also make the “filling in the instructions”-process much easier and gig-delivery will be able to become faster! :slight_smile:



/ MaxTheMarketer.


#14

Reply to @maxthemarketer: Yeah, it helps clear up the misunderstandings.


#15

Reply to @beatcraigslist: Agreed.


#16

Until Fiverr adds this feature, my suggestion is to add questions with numbers to your instructions like:


  1. Color do you want?
  2. Please enter size?
  3. What will it say?



    Etc.



    Then you have a case to take to Customer Support if the buyer does not give you the answers you need.

#17

I concur.


#18

I agree, it would probably help in most of these situations. I would also like to see the the order process combined with the “respond to seller’s instructions” piece. Right now it’s two separate things—the buyer can order, but never provide the required information in the “instructions to the buyer.” There’s no point in telling me I have an order (or counting it as an order) until the buyer has sent the required information.


#19
theironwhale said: There's no point in telling me I have an order (or counting it as an order) until the buyer has sent the required information.


That's a good point. I don't need to know about an order if I cannot fulfill it.

#20

I believe that the order should not go through until the buyer fills in all the details. What is the point of having a nagging order in your box that cannot be filled, cannot be canceled and you cannot do anything about until the buyer gets off their lazy behind and gives you what you want. It’s not that hard. Do not allow orders to process until all info is filled out.