I am reporting a bug that just happens more and more often (at least for me). A couple of months ago, a buyer filed a chargeback against me. From 1 single order that was canceled, I lost about 2x times more money than usual. Thankfully, CS did a great job with an investigation and refunded me for technical issues. And I am pretty sure I had a few of these situations happened to me before, but I did not really take any action against it, just previously took enough proof of it happening.
Today I woke up and saw one of the weirdest things I have ever seen on Fiverr (See the image below).
As you can see, it shows that the buyer canceled 4 orders by a chargeback, even though I only had 2 orders with them.
It does show, however, that I was compensated 4 times, which is false. How can I get compensated 4 times for 2 orders? That’s impossible, obviously. Instead, I was only compensated 1 time from one of these both canceled orders (I only got 1 email regarding cancelation and a refund).
Where did these 3 compensations gone? So, what happened is, I was charged 4x times from these orders, only got 1 compensation, which makes it 3 times cancelations, so from 2 canceled orders I made a negative number, not even $0. And I most likely lost between -$100-$150. If it was a usual cancelation, I wouldn’t have earned anything nor lost anything. In this case, I lost more than I earned.
I found out that from total cancelations, the Fiverr system added 3 extra canceled orders. Nonsense, right?
Yes, I already contacted CS and hope they can solve this issue once again.
Just wanted to mention this if you ever experienced this because it’s been happening to me for quite some time.