It has been over a 7 months so I think she resolved this (I hope).
@remlond I do not know her GIG and description, but I can share what happened to me.
I have a business overlays package set and custom overlays GIG. I clearly state all over and in my brief, I do not cater to gamers and I do not work with violent things. And at my day job I am sea survival instructor.
The buyer makes an order and sends me a video of him killing and shooting people on a merchant ship. I was so sick that day after seeing that video and realizing such games exist. Thankfully CS canceled my order.
Two days later another order, Basic package. My basic package is 15$ and covers either 1 completely custom overlay or 3 per template (my own templates so still custom but faster for me to create).
He paid for rush delivery (24 hours) made an order at 10PM (and I clearly state I work daytime) and listed he want overly with logo, icons, banners etc. (premium package).
If you check my client’s brief in my portfolio you will see that all is there, all the guidelines.
So I have 24h to deliver premium service paid under basic service price, and I will not be in office for next 10 hours, and at that moment he will be sleeping and his morning will be 22 hours from the order starting time. So only 2 hours to get him to send me the actual brief.
I never had cancelations before these two.