I am in a serious situation. A buyer who has placed the order 2 months ago (August) and out of the blue is now asking and pressuring me to refund. The job is completed successfully 2 months ago and the buyer left good reviews on the job then. According to her, the job has not gone well and said that there were errors and for that reason, I should have to refund the payment.
I explained to her my point of views and said that I have done the job with full integrity with dedication as it was a big project in volume. I worked hard on the job which took me more than a week to complete it. I also asked her to send me the details where I have missed the job and where are the errors. She refused to share the details/proofs of errors. I also offered that if there were any errors, I will revise it and rew work on the job as it has exceeded the revision period. But she refused to provide anything and only asking for a refund.
I think it’s not fair at all. I have worked very hard and asking for a refund after 2 months of the timeline is not something acceptable. She also slightly threatened me to complain about it to Fiverr by asking for a refund.
I am at a loss of what to do. Please suggest.