So, a buyer made a request, I created a custom order and he canceled a few hours after accepting it. Now my completion rate is messed. How come that this is fair to me? He canceled without a reason and I can’t find a way to talk to someone on Fiverr to review the case.
Happens. He probably did have a reason, just didn’t state what that reason was. You can always block the buyer, if you feel it was done maliciously. As for your completion rate, also a case of ‘happens’ and there’s not likely much you can do about it at this point.