Fiverr Community Forum

The buyer didn't pay the right amount

Hi! Hope yall are doing well. I already contacted customer support on this, but it’s been several hours and I know they are taking longer to reply than usual so I wanted to see if you could give me some advice on what to do.
A buyer placed an order today, he chose my $20 pack that is called ‘‘Portrait of 1 person. (Chest up)’’ so what I’m offering is pretty clear. In the gig extras you could add ‘‘additional figures’’ if needed for an extra $20.
Well, the client made the purchase and the image that he gave me to draw is a half body drawing of 3 people, he did not add any extras for additional figures or to make it half body, when It’s super clear what my package is offering, it’s written on the name and also I explain on my gig description that you can add additional figures if needed. I messaged him about the situation and asked if he wanted me to send a request to add the extras, but he’s not responding, even though he was online. The time is ticking and if I have to draw 3 people I need to start working on it soon.
I’m not sure what else can I do, I don’t want to cancel it since this will probably affect my gig and the situation was generated due to the buyer’s mistake. Do you have any advice?

Send an extra with extra time on the offer. If he doesn’t accept, you’ll have no choice but to cancel.

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Do you know if when I send the extra request, the time for delivery gets paused? while I wait for his answer

No, it doesn’t. However, if he accepts it, it shouldn’t matter.

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