Fiverr Community Forum

The buyer is ordering but has not given any information

What to do if the Fiveer buyer does not give work instructions after ordering Fiber please help.
Regards,
sumonlight

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I would politely message them and clarify that you can’t start working on their request if no informations are provided. With the timer running you as a seller cannot afford to just sit tight and wait.

If the buyer fails to respond and goes MIA (unfortunately this seems to be a common practice), I would open up a Dispute via Customer Support. The only thing to do in that case would be to cancel the order and maybe considering the situation they can do so without affecting your rates (I say maybe, because you can’t never be sure when a cancellation is involved).

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