Community, I need your help.
I will try to briefly describe my problem:
There is a buyer for whom I made a video. He couldn’t explain what he wanted, but after several revisions, he replied on the order page “Thank u so much” and a lot of happy emoticons. The order was automatically completed, and a day later, he left me 1 * review, in which he lied that he had asked for revisions and that I had not made any edits for these revisions. But it’s not true. I made edits every time he asked for revision. A few minutes after the review, he wrote that he apologized and that this review was left by his niece. I answered him that he can contact the Support Service to resolve this issue. But he didn’t answer.
The process of working with him was extremely difficult from the beginning, because he sent me new music for more than a week, and there were several such revisions with the music, and he constantly disappeared for several days. In the end, it all lasted for almost a month.
I worked hard for several months, did my job professionally and my clients were always satisfied.
I need your advice. My rating is now 4.8. I’m confused and frustrated
I would be grateful for any help